Terms & disclaimer.
Reading terms shouldn't need a lawyer. Last updated July 2026.
Guidance, not a quote
Everything on this site, including the Pit Board's read-outs, the guides, the timelines and the comparison tables, is general guidance. It's written honestly and grounded in real trade practice, but no website can diagnose your particular door, and nothing here is a quote, a diagnosis, or a promise of any outcome. Real answers come from a tech looking at the actual door, which is why enquiries lead to a call-back and, for new doors, a written quote after a real measure.
Prices
No dollar figures appear on this site, deliberately. Repair work is priced on site, in front of you, before it starts. New doors and openers are quoted in writing after a measure. If you ever see a price attributed to us anywhere else on the internet, treat it as someone else's guess.
The safety boundary
Some of our guides describe safe owner checks, like the hand balance test, and they also describe where the boundary sits: torsion and extension springs store dangerous tension and must never be adjusted, wound, unwound or removed except by people trained and equipped for the job. If you choose to work on your own door's counterbalance system despite that warning, you do so entirely at your own risk. The guides tell you when to stop; please believe them.
Images and illustrations
Some images on this site are illustrative, stock or generated, and depict the kind of homes, doors and work we describe rather than specific completed jobs. No image here should be read as a portfolio claim about a particular property.
Brand names
Door and opener brands mentioned on this site (such as B&D, Merlin, ATA, Steel-Line, Gliderol and others) are the trademarks of their respective owners, named generically as the common vocabulary of the Australian garage door trade. We claim no authorised dealer, agent or service relationship with any of them.
Outbound links
We link to external sources, regulators and standards bodies where they're the right authority. Their content is theirs; a link is a citation, not an endorsement in either direction.
Your consumer rights
Nothing on this site limits the guarantees you automatically have under the Australian Consumer Law. Work, when agreed, comes with the statutory guarantees the law provides; details for consumers are at the ACCC's consumer pages.
This site
We keep the site accurate and honest, and we correct anything found to be wrong. Beyond what the law doesn't allow us to exclude, we accept no liability for loss arising from reliance on general guidance published here: it exists to help you ask better questions, and the answers belong to an on-site visit.